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Heart Superpowers / Mending: Saying Sorry and Putting Things Right

Relationships & Repair

Mending: Saying Sorry and Putting Things RightRepairing what breaks

Everyone hurts someone sometimes. Mending is how we put it right: say what happened, care, say sorry and do something to help.

  • 5age bands
  • 15activities
  • 6games to play
  • 12flashcards
  • 3worksheets
In kid words

What is mending: saying sorry and putting things right?

Sometimes we hurt someone, by accident or on purpose. Mending is how we make it better. We say what happened, we say sorry in our own words and we ask what would help.

For grown-ups

This is the HeartWise Pillar of Relationships & Repair, and its guiding question is “How do we mend what breaks?” Its image is the Bridge. When a friendship, a family moment or a classroom is strained, a bridge can be built back. Saying sorry is part of that, but a word alone is not the whole repair. Mending means owning what happened, thinking about how the other person feels, saying sorry in our own words, asking what would help and doing something to put it right. It also means the other person is free to take their time. Repair is a skill that grows with practice, and in HeartWise adults go first: children learn to mend by watching us do it.

It is not a forced sorry. A sorry that is ordered or empty teaches children to say words, not to care.

It is not shame or punishment. Mending starts from “I can make this better,” not “I am bad.”

It is not the other person’s duty to forgive straight away. Forgiveness can take time, and it is okay to say, “I need space.”

Why it matters

Small moments, big difference

Hurts are part of every relationship

Friends, siblings, parents and teachers all get things wrong. What matters is what happens next, and mending shows that a relationship can survive a mistake.

It helps both people

The person who was hurt feels seen. The person who caused the hurt gets a way out of guilt that is not hiding or blaming.

Children learn it by watching

When adults say, “I got that wrong, and I am sorry,” children see that mistakes are survivable. They get a pattern to follow and permission to try.

Kind things to say

  • I got that wrong. I am sorry. What would help?
  • I can see you are hurt. I would like to put it right.
  • Do you want to talk now, or would you like some space first?
  • Thank you for telling me. I am listening.
  • It is okay if you are not ready to say it is okay.
  • Everyone makes mistakes. What can we do to mend this one?
Teach it by age

The same idea, at every age

Choose an age. Every activity needs almost nothing, and you can start tomorrow.

Baby Hearts ages 1–3 · The first three years

Adults and toddlers together. No screens needed.

What it looks like. Toddlers do not yet understand sorry as an idea, but they feel when a grown-up is cross and when things go warm again. They can pat a friend, hand back a toy or give a cuddle if you show them. Your calm voice and simple repair after a hard moment are their first lesson.

Ways to help

  • After a hard moment, reconnect with a cuddle and a few words: “That was hard. We are okay.”
  • If your toddler hurts someone, move in calmly. Look after the hurt child first, then help your toddler pat gently.
  • Model sorry yourself: “I shouted. I am sorry. Let me give you a cuddle.”
  • Do not make a toddler say sorry. Show them the action, such as a gentle pat or giving back a toy.

Try it

Oops and fix it5 min

You need: Soft toys and a basket

  1. Let a soft toy fall over. Say “Oops!” in a gentle voice.
  2. Pick the toy up with your toddler. Say “Teddy is okay now.”
  3. Give Teddy a pat and a cuddle together.
  4. Put the toy in the basket and say, “All better.”

“Oops. Let us fix it. All better.”

Pat and help5 min

You need: A soft toy

  1. Pretend one toy bumps another. The second toy cries a little.
  2. Say, “Oh, ouch. Let us help.” Guide your toddler’s hand to pat gently.
  3. Say, “The bump is better. Thank you for helping.”
  4. Give both toys a cuddle.

“Ouch. We pat gently. Now it is better.”

After the big feeling5 min

You need: Nothing, just a quiet spot

  1. After a big upset, wait until your toddler is calm.
  2. Sit close and say a few words: “We were upset. Now we are calm.”
  3. Offer a cuddle, a song or a story.
  4. End with a smile and “We are friends.”

“That was hard. We are okay now.”

Little Hearts ages 3–5 · Preschool and nursery

Play, puppets, stories and short games.

What it looks like. Preschoolers can say sorry and they love making things better. They may say it quickly just to move on, so they need help to see the other child’s feelings first. They learn mending best through puppets, stories and doing something together, like fixing a block tower or drawing a picture.

Ways to help

  • Help before you ask for sorry: look at the other child’s face together and say, “She is sad. What could help?”
  • Offer choices: “Would you like to say sorry, draw a picture or help fix the tower?”
  • Keep sorry short and in their own words: “I am sorry I pushed you.”
  • Let the other child say no thank you to a hug. Say, “That is okay. You can say sorry again later.”

Try it

Puppet mending10 min

You need: Two puppets, socks or soft toys

  1. Let one puppet knock down the other’s tower.
  2. Ask your child, “How does the other puppet feel?”
  3. Let the first puppet try: “I am sorry I knocked it down. Can I help build it again?”
  4. Rebuild together and cheer.

“What could the puppet say? What could the puppet do?”

The bridge game10 min

You need: Two cushions or sheets of paper

  1. Put the two cushions far apart. They are two friends who had a fight.
  2. Let your child lay down pretend stepping stones between them, one for each step: say what happened, say sorry, help.
  3. Walk across slowly, like a bridge.
  4. Say, “We made a bridge back to each other.”

“A bridge helps us walk back to each other.”

Fix-it picture10 min

You need: Paper and crayons

  1. Think of a small time when someone got upset, such as a pushed friend or a torn page.
  2. Draw what happened on one half of the page.
  3. On the other half, draw one thing you could do to help.
  4. Pick whether to do it or give the picture to the friend.

“What could you do to make it better?”

Growing Hearts ages 5–8 · The early primary years

Stories, games and real classroom moments.

What it looks like. Children aged five to eight can say what went wrong and understand that others feel hurt. They care a lot about fairness, and they can be quick to say “It was not me!” or “They started it.” This is a good age to teach a simple repair path, and to show that saying sorry is brave, not shameful.

Ways to help

  • Wait until feelings have settled before asking for repair. A calm moment makes it possible.
  • Teach the path in short steps: say what happened, say how they might feel, say sorry, ask what would help, put it right.
  • Praise courage: “It took guts to say that. Thank you.”
  • Respect the other child’s answer. If they are not ready, say, “Okay. I will be here when you are ready.”

Try it

The repair path10 min

You need: Paper and pencils

  1. Draw five stepping stones on a page.
  2. Label them: what happened, how might they feel, I am sorry, what would help, I will do.
  3. Think of a small, made-up problem, like breaking a friend’s crayon. Walk through each stone out loud.
  4. Keep the page where you can find it.

“What happened? How might they feel? What will you say and do?”

Say sorry in my own words10 min

You need: Pairs

  1. Write or say a sorry that is only “Sorry.” Then try one with more: “I am sorry I took your pen without asking.”
  2. Notice which feels more real.
  3. Try it with different made-up problems.
  4. Talk about how it feels to give and to receive a longer sorry.

“I am sorry that I… I think you felt…”

Mend a heart10 min

You need: Paper, scissors and tape

  1. Cut a paper heart and tear it in two. Say, “This is what hurt feels like.”
  2. For each thing that helps (listening, sorry, a kind act), tape one piece back.
  3. Look at the mended heart. The tape lines still show, but the heart is whole.
  4. Talk about how repair can make things strong again.

“What helps to mend a hurt?”

Strong Hearts ages 8–12 · The middle years

Discussion, fairness and friendship.

What it looks like. Between eight and twelve, children understand that actions have effects, and they care about being fair and being seen as good. A mistake can feel like shame, so they may hide it, blame or say “I do not care.” They are ready for a more honest idea of sorry, and for the fact that forgiveness is a choice that cannot be rushed.

Ways to help

  • Separate the person from the act: “What you did was hurtful. You are not a bad person.”
  • Ask, “What do you think the other person needs?” rather than telling them what to say.
  • Name the difference between an excuse and an explanation. “I was tired” explains, but it does not undo the hurt.
  • Respect both sides. If the other person is not ready to forgive, that is allowed.

Try it

Good sorry, empty sorry15 min

You need: Paper and pens

  1. Write three sorries, from empty to meaningful. For example: “Sorry.” “Sorry you are upset.” “I am sorry I shared your secret. That was not fair.”
  2. Mark what is missing from each.
  3. Choose which one you would want to receive.
  4. Rewrite a weak one so it is a full, honest sorry.

“What makes a sorry real? What is missing?”

Repair plan15 min

You need: Paper and pens

  1. Choose a made-up case: a friend’s trust was broken, or a project was ruined by accident.
  2. Write the repair path: what happened, how they feel, what I say, what I ask, what I do.
  3. Add: “What if they say no? What will I do?”
  4. Share your plan with a partner and swap ideas.

“What will you say, and what will you do about it?”

Leave the door open15 min

You need: Pairs

  1. Role-play: one person says sorry, the other is not ready to accept.
  2. The person who said sorry practises responding kindly: “I understand. I am here when you are ready.”
  3. Swap roles.
  4. Talk about what it felt like to be allowed to say not yet, and to be told it was okay.

“I understand. I will give you space.”

Brave Hearts ages 12–16 · The teenage years

Real questions, real life, real choices.

What it looks like. Teenagers know that relationships are complicated, and they often carry guilt, anger or hurt over things they wish they could undo. Online life makes mistakes bigger and faster. They need respect, honesty and room to repair on their own terms, with an adult who goes first and does not lecture.

Ways to help

  • Go first. Let them see you apologise to them without a “but.”
  • Ask what repair would look like to them before suggesting it.
  • Talk about online repair: when to message, when to talk in person and when to take a break.
  • Honour their no. A teen who is hurt may need weeks. Let them know the door is open.

Try it

Write the sorry20 min

You need: Paper and a pen

  1. Think of a time you hurt someone, now or in the past. You do not have to share it.
  2. Write a letter that says what happened, how they might have felt and what you wish you had done.
  3. Add what you could offer now, such as a talk or a change.
  4. Decide whether to send it, say it or keep it.

“What do I want them to know? What do I want to change?”

Sorry and the apology trap15 min

You need: Pairs

  1. Read these example lines and discuss them: “Sorry if you were offended.” “I am sorry, but you started it.”
  2. Name what each one does: it avoids, blames or shrinks the hurt.
  3. Rewrite each as a full apology.
  4. Choose one rule you will follow when apologising.

“Does this apology own what I did?”

Accepting and not accepting20 min

You need: Pairs or small groups

  1. Discuss: when is it right to forgive? When is it right to say, “I need time”? When is it right to keep a boundary?
  2. Write three ways to respond to an apology: accept, ask for time, set a limit.
  3. Notice that forgiving does not mean going back to how things were.
  4. Choose one line you could use.

“Thank you for saying it. I need time. I will let you know.”

Play

Try it on screen

Practise it, play it, even build your own. For children with a grown-up, or on their own. Nothing is saved or sent.

The games need JavaScript. The questions and cards below work without it.

Flashcards

Twelve cards to flip and share

Flip them on screen, or print the pack and cut them out.

See all twelve cards as a list
  • What is mending?Putting right what was hurt, with care and honesty.
  • The HeartWise Pillar questionHow do we mend what breaks?
  • The five steps of a repair pathSay what happened. Say how they might feel. Say sorry in your own words. Ask what would help. Do something to put it right.
  • Why is sorry more than a word?Because it shows you understand the hurt and want to help.
  • Say it kindly: you pushed a friend.“I am sorry I pushed you. Are you okay? What can I do?”
  • What is the L.A.N.T.E.R.N. step for putting things right?Repair.
  • What if they are not ready to forgive?Say, “I understand. I am here when you are ready.” Then give them time.
  • Can you accept a sorry and still feel hurt?Yes. You can say, “Thank you. I need a little time.”
  • What is an empty sorry?A word with no care behind it, like “sorry” said fast to make it stop.
  • Why is it brave to say sorry?Because we have to face what we did, and we do not know how it will be received.
  • Who goes first at home and at school?Adults. Children learn to mend by watching us do it.
  • What if you cannot fix it yourself?Ask a trusted grown-up to help you think about it. Asking is a strong thing to do.

Download the printable pack (PDF)

Worksheets

Three to fill in, on screen or on paper

Type, tick, circle and draw here, then print the page, or download the pack. Nothing is saved or sent.

Growing Hearts · ages 5–8

My repair path

When something breaks between people, we can build a bridge. Walk along the five stones.

2. Stone 2: how might the other person have felt? Circle one.
4. Stone 4: what might help? Tick any.

5. Stone 5: draw one thing you could do to put it right.

My name: ____________heartwise.world · HeartWise
Strong Hearts · ages 8–12

A real sorry

A real sorry is more than a word. Plan one from start to finish.

4. Tick the things you will do if they are not ready to accept.
My name: ____________heartwise.world · HeartWise
Brave Hearts · ages 12–16

Repair and boundaries

Mending is two-sided. Think about what you owe, and what you need.

3. Tick the responses you could give to an apology.

4. Sketch a bridge. On each plank, write one thing that helps rebuild trust.

My name: ____________heartwise.world · HeartWise
Talk about it

Questions for the table, the car and circle time

Press the button for a question to talk about.

See all ten questions as a list
  1. Tell me about a time someone said sorry in a way that really helped. What did they do?
  2. What is the difference between saying sorry and meaning it?
  3. What makes it hard to say sorry?
  4. Have you ever not been ready to forgive someone? What did you need?
  5. What is a good way to say, “I need time,” without being unkind?
  6. What can you do if the person does not want to talk to you?
  7. Can you say sorry and still think you were partly right? How?
  8. Why do you think adults sometimes find it hard to say sorry?
  9. What does it mean to put things right, beyond words?
  10. How do you know when you are ready to forgive?
For teachers

In the classroom

  • Go first. When you get something wrong in front of the class, say so simply: “I was too sharp earlier. I am sorry.”
  • Never demand a sorry. Offer a repair choice instead: “Would you like to talk, write a note, or help fix it?”
  • Keep repair private and unhurried. A quiet word works better than a public apology.
  • Hold the line on safety. If someone is being harmed, the aim is to stop it and look after the child, not to ask the child to forgive.
  • Teach the repair path once, put it on the wall and use the same words each time.

A ten-minute circle: Building a bridge

  1. Sit in a circle. Take three slow breaths together.
  2. Tell a short, made-up story about two children who fell out and needed to mend things.
  3. Walk through the five steps of the repair path, asking the group what each step could sound like.
  4. Pass a soft object. Each child can share one kind thing they might say, or pass.
  5. Close with a reminder: “Mending takes time. Everyone gets to take theirs.”
For families

At home

  • Apologise to your child when you get it wrong, and keep it short. “I was too cross earlier. I am sorry. I love you.”
  • After conflict, wait until everyone is calm before talking. Repair works best from a settled place.
  • Invite repair rather than demanding it: “What could you do to make this better?”
  • If your child is hurt, let them stay hurt for a while. Do not rush them to say it is okay.

Around the table

  • Has anyone said sorry to you lately? What was it like?
  • What is a good way to start saying sorry?
  • Is there something small we could put right this week?
  • What is one thing that helps when you are upset with someone?
  • How could our family get better at saying sorry and forgiving?
Questions

Good questions

Should I make my child say sorry?

A forced sorry teaches words, not care. Help your child notice the other person’s feelings first, then offer choices for how to put it right. Many children say sorry on their own once they are calm.

What if my child will not accept an apology?

That is allowed. Feelings take time. Let them know the door is open and you will not push. Respecting their pace teaches them that their feelings count.

What if my child says sorry but keeps doing the same thing?

Repair includes change. Stay calm, talk about what could be different, and practise together. Children need time and kind reminders to build new habits.

What if the hurt is serious?

If a child is being hurt, bullied or frightened, the first step is safety, not repair. Tell a trusted adult. Mending only works when it is safe for everyone.

Using these files

These files are free to print and photocopy for your own home, classroom or team, and to use with the children and colleagues you teach or work with. Please share the link to this page rather than the files themselves. Please do not sell the files, change them, or remove the HeartWise name and credit.

© Yasmin Mubarak, HeartWise. Published by Polaricx Education Ecosystem. Want to use them more widely, for example in a training or a publication? Write to hello@heartwise.world.